Privacy Policy
Last Updated: June 11, 2026
At HG Plumbing & Heating Solutions, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our plumbing and heating services, website, and text messaging communications.
What Information We Collect
We collect personal information that you voluntarily provide to us when scheduling service, requesting quotes, or communicating with us. This may include:
Name
Physical/Billing Address
Phone number (including mobile numbers for text communications)
Email address
Service and job history
How We Use Your Information
We use your information to provide high-quality plumbing and heating services, manage your account, and maintain communication with you. Specifically, your mobile phone number is used to deliver text messages through our dedicated business lines.
What to Expect from Our Text Messages
By providing your phone number and opting in, you can expect text messages regarding:
Appointment reminders and schedule changes
Job updates (e.g., "On our way" notifications)
Quotes, invoices, and payment receipts
Customer support follow-ups
Occasional promotional updates or seasonal heating/plumbing maintenance reminders
Message frequency varies based on your service activity and interactions with our team.
Information Sharing and Third Parties
We do not sell, rent, or lease your personal information to third parties. We only share your data with trusted service providers (such as Jobber for customer management and automated messaging, or authorized payment processors) necessary to complete your plumbing and heating services.
Important Carrier Compliance Notice: No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Customer Rights
You have the right to access, update, or request the deletion of your personal information at any time. If you wish to correct your data or be removed entirely from our databases, please contact us at hgpipingsolutions@gmail.com or call (929) 248-8955.
Terms of Service
Last Updated: June 11, 2026
By accessing our website or utilizing our plumbing, heating, and communication services, you agree to comply with and be bound by the following Terms of Service. Please review them carefully.
Description of Services
HG Plumbing & Heating Solutions provides residential and commercial plumbing, heating, and emergency repair services. We utilize text messaging, email, and phone calls to manage services, send alerts, handle invoicing, and provide customer support.
Text Messaging Terms & Intended Use
When you opt in to receive SMS text communications from HG Plumbing & Heating Solutions, you acknowledge that texts are used for:
Scheduling and appointment reminders
Technician arrival updates
Sending quotes, estimates, and invoices
Customer support and follow-up queries
Seasonal maintenance notifications
Message and Data Rates Disclosure
Message and data rates may apply for any messages sent to you from us or from you to us. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
Opt-Out Instructions (STOP)
You can cancel the SMS service at any time. To stop receiving text messages from us, simply reply STOP to any message you receive. After you send the SMS message STOP to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us unless you explicitly opt back in.
Customer Support Contact Information
If you are experiencing issues with the messaging program or have general questions about your service, you can reply with the keyword HELP for more assistance, or you can reach us directly at:
Phone: (929) 248-8955
Email: hgpipingsolutions@gmail.com